Account Manager - Renewals

Our Mission, Your Success:

We link professionals with top US start-ups, by empowering challenge seekers to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.

Our Client, Your Impact:

Our well-funded US client is leading the fight against climate change by revolutionizing clean energy options for consumers and businesses. As a team member, you can shape the future of energy and make a positive impact while experiencing professional development.

Role Summary:

Your responsibilities will include managing contract renewals, identifying upsell opportunities, serving as the main point of contact for clients, and acting as an escalation point for operational issues.

Responsibilities:

• Customer Relationship Management:

- Cultivate and nurture strong relationships with existing customers.

- Act as the main point of contact for client inquiries, concerns, and escalations.

• Contract Renewals:

- Proactively manage contract renewals and work towards ensuring a high renewal rate.

- Collaborate with internal teams to address any potential issues impacting renewals.

• Upsell Opportunities:

- Identify opportunities for upselling additional services or features.

- Work closely with clients to understand their evolving needs and tailor solutions accordingly.

• Operational Support:

- Act as an escalation point for operational issues, working closely with internal teams to ensure swift resolution.

- Communicate effectively with clients regarding the status and resolution of escalated issues.

• CRM Management:

- Keep Salesforce and ChurnZero updated with accurate information and Utilize them to manage customer interactions, track account details, and identify growth opportunities.

• Proven experience in account management or customer success.

• Strong organizational and time-management skills.

• Excellent communication and interpersonal skills.

• Ability to identify upsell opportunities and drive revenue growth.

Nice to have:

• Understanding of the energy industry.

• Familiarity with Salesforce and/or ChurnZero.

Benefits:

• Private health insurance

• Hybrid work with reliable internet access from anywhere in MK or KS

• Flexible schedule with weekly flex time and minimal internal meetings

• Professional development and volunteer days for personal growth

• Access to top-quality office equipment provided by the company

Further details:

• Hybrid position working with US teams based in Macedonia and Kosovo

• Schedule: Monday-Friday, 3 pm-11 pm CEST (Skopje, Prishtina local time)

• Indefinite contract

Apply today with your English resume to join our community of professionals from Kosovo and Macedonia at top US employers, regardless of meeting all requirements.