Customer Success Analyst

Our Mission, Your Success:
Are you as thrilled as us to have you embark on your next adventure?

We link professionals from Kosovo, Albania and North Macedonia with top US start-ups, by empowering challenge seekers like you to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.

Our client, Your Impact:

Our well-funded US client is leading the fight against climate change by revolutionizing clean energy options for consumers and businesses. As a team member, you can shape the future of energy and make a positive impact while experiencing professional development.

Your responsibilities:

• Drive the customer support lifecycle, starting from analyzing the issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner.

• Develop comprehensive timelines and ensure that milestones are met, ensuring efficient progress and successful completion.

• Communicate both verbally and written from an internal and external perspective to work cross
  functionally to drive issues to resolution.

• Develop KPI reports and metrics, and prepare documentation to support customer.

• Excellent English communication skills - written and verbal.

• Proven track record in coordinating teams for successful outcomes.

• Well organized and the ability to self-manage and work with minimal guidance.

• Experience in renewable energy, electricity markets, or energy policy.

• Customer support experience in roles requiring deep technical knowledge for handling complex inquiries and providing exceptional service through system demonstrations, training, and technical assistance.
  
  

Nice-to-haves:

• Experience with APIs

• Experience working with Database technology (Access / SQL)

• Experience in data aggregation, energy management, ESG report or provider tariffs
  

Benefits:

• Private health insurance

• Flexible schedule with weekly flex time and minimal internal meetings

• Professional development and volunteer days for personal growth

• Access to top-quality office equipment provided by the company
  
  

Further details:

• Hybrid position working with US teams based in Macedonia, Albania and Kosovo

• Schedule: Monday-Friday, 3 pm-11 pm CEST (Skopje, Prishtina, Tirana local time)

• Indefinite contract
  
  

Apply today with your English resume to join our community of professionals from Kosovo, Albania and Macedonia at top US employers, regardless of meeting all requirements.