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Technical Business Analyst - Distributed Energy Resources (DER)

    Job description

    Our Mission, Your Success:
    Are you as thrilled as us to have you embark on your next adventure?

    We link professionals from Kosovo, Albania and North Macedonia with top US start-ups, by empowering challenge seekers like you to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.


    Our client, Your Impact:

    Our well-funded US client is leading the fight against climate change by revolutionizing clean energy options for consumers and businesses. As a team member, you can shape the future of energy and make a positive impact while experiencing professional development.

    Your responsibilities:

    • Drive the customer support lifecycle, starting from analyzing the issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner.

    • Develop comprehensive timelines and ensure that milestones are met, ensuring efficient progress and successful completion.

    • Understand and stay up to date on changes to US DER (Distributed Energy
      Resources) markets (policy, tariffs, innovation).

    • Communicate both verbally and written from an internal and external perspective to work cross
      functionally to drive issues to resolution.

    • Develop KPI reports and metrics, and prepare documentation to support customer.

    Job requirements

    • Excellent English communication skills - written and verbal.

    • Proven track record in coordinating teams for successful outcomes.

    • Strong DER (Distributed energy resources) understanding.

    • Well organized and the ability to self-manage and work with minimal guidance.

    • Experience in renewable energy, electricity markets, or energy policy.

    • Customer support experience in roles requiring deep technical knowledge for handling complex inquiries and providing exceptional service through system demonstrations, training, and technical assistance.

    Nice-to-haves:

    • Experience with APIs

    • Experience working with Database technology (Access / SQL)

    • Experience in data aggregation, energy management, ESG report or provider tariffs

    Benefits:

    • Private health insurance

    • Flexible schedule with weekly flex time and minimal internal meetings

    • Professional development and volunteer days for personal growth

    • Access to top-quality office equipment provided by the company

    Further details:

    • Hybrid position working with US teams based in Macedonia, Albania and Kosovo

    • Schedule: Monday-Friday, 3 pm-11 pm CEST (Skopje, Prishtina, Tirana local time)

    • Indefinite contract

    Apply today with your English resume to join our community of professionals from Kosovo, Albania and Macedonia at top US employers, regardless of meeting all requirements.


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